Iswarya Fertility Centre & Women's Hospital ("Iswarya", "we", "us", or "our") is committed to protecting the privacy and confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
- Full name, date of birth, gender
- Contact details including phone number, email address, and postal address
- Government-issued identification details (for verification purposes only)
b) Medical Information
- Medical history and fertility treatment records
- Diagnostic reports, test results, and imaging records
- Treatment plans, prescriptions, and clinical notes
- Insurance and billing information
c) Technical Information
- IP address, browser type, and operating system
- Pages visited, time spent on site, and referral sources
- Device information and cookies (see Cookies section below)
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, manage, and improve our medical and fertility treatment services
- To schedule appointments and facilitate consultations
- To communicate with you regarding your treatment, follow-ups, and test results
- To process payments and manage billing
- To respond to your enquiries submitted through our website or contact forms
- To send relevant health information, updates, and promotional communications (with your consent)
- To comply with legal and regulatory obligations
- To improve our website functionality and user experience through analytics
- To ensure the safety and security of our systems and data
3. Data Sharing & Disclosure
We do not sell, trade, or rent your personal or medical information to third parties. We may share your information only in the following circumstances:
- Healthcare providers: Doctors, laboratories, and partner hospitals involved in your treatment
- Service providers: Trusted third-party vendors who assist in website hosting, payment processing, analytics, and communication services, bound by confidentiality agreements
- Legal requirements: When required by law, regulation, court order, or governmental authority
- Insurance companies: For processing claims with your explicit consent
- Emergency situations: When necessary to protect the health or safety of an individual
4. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:
- Essential cookies: Required for the website to function properly (e.g., session management)
- Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
- Marketing cookies: Used to deliver relevant advertisements and track campaign performance (e.g., Google Ads, Meta Pixel)
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
5. Data Security
We implement industry-standard security measures to protect your personal and medical data, including:
- SSL/TLS encryption for all data transmitted through our website
- Secure storage of medical records in compliance with healthcare data protection standards
- Access controls limiting data access to authorised personnel only
- Regular security audits and vulnerability assessments
While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
6. Your Rights
Under applicable Indian data protection laws, you have the following rights regarding your personal data:
- Right to access: Request a copy of the personal data we hold about you
- Right to correction: Request correction of inaccurate or incomplete data
- Right to deletion: Request deletion of your personal data, subject to legal retention requirements
- Right to withdraw consent: Withdraw consent for marketing communications at any time
- Right to data portability: Request your data in a structured, commonly used format
- Right to grievance redressal: File a complaint with our Grievance Officer or relevant regulatory authority
7. Data Retention
We retain your personal and medical information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. Medical records are retained in accordance with the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations and other applicable healthcare regulations.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that we have inadvertently collected information from a child, please contact us immediately so that we can take appropriate action.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with the revised "Last updated" date. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
Iswarya Fertility Centre & Women's Hospital
