Terms of Service

1. Acceptance of Terms

By accessing our website at www.iswarya.in or any of its subdomains, scheduling appointments, submitting enquiry forms, or using any of our online or offline services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Iswarya Fertility Centre & Women's Hospital. If you are using our services on behalf of another person, you represent that you have the authority to bind that person to these Terms.

2. Description of Services

Iswarya Fertility Centre & Women's Hospital provides fertility treatment services including but not limited to:

• In Vitro Fertilization (IVF) and Intracytoplasmic Sperm Injection (ICSI)
• Intrauterine Insemination (IUI)
• Egg and sperm freezing
• Donor programmes and surrogacy assistance
• Fertility diagnostics, testing, and consultation
• Online consultation and second opinion services
• EMI and financing facilitation through third-party partners

Our website provides general information about our services, allows you to submit enquiry forms, schedule appointments, and access educational content. The availability of specific services may vary by location.

3. Medical Disclaimer

4. User Responsibilities

By using our website and services, you agree to:

• Provide accurate, current, and complete information when submitting forms or creating accounts
• Not impersonate any person or entity, or falsely state or misrepresent your identity
• Not use the website for any unlawful purpose or in violation of any applicable laws or regulations
• Not attempt to gain unauthorised access to any portion of the website, server, or systems
• Not interfere with or disrupt the operation of the website or its servers
• Not upload or transmit viruses, malware, or any harmful code
• Not use automated systems (bots, scrapers, crawlers) to access or collect data from the website without our written consent
• Comply with all applicable laws regarding the transmission of data from your jurisdiction

5. Appointment & Consultation Policies

• Appointments scheduled through our website are subject to confirmation by our team
• We reserve the right to reschedule or cancel appointments due to unforeseen circumstances
• Consultation fees, if applicable, are non-refundable once the consultation has been provided
• Online consultations are a supplement to, not a replacement for, in-person clinical evaluation
• Treatment decisions will be made only after proper clinical evaluation at our centres

6. Pricing, Payments & Refunds

• All prices mentioned on the website are indicative and subject to change without prior notice
• Final treatment costs will be confirmed by your treating doctor based on your clinical evaluation
• EMI and financing options are facilitated through third-party finance partners and are subject to their terms and conditions
• Payments made for services rendered are generally non-refundable; any exceptions will be handled on a case-by-case basis
• We are not responsible for fees, interest rates, or terms imposed by third-party finance partners

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, videos, software, and the overall design and layout, is the property of Iswarya Fertility Centre & Women's Hospital or its content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, display, create derivative works from, or exploit any content from this website without our prior written consent. The "Iswarya" name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Iswarya Fertility Centre & Women's Hospital.

8. Limitation of Liability

To the fullest extent permitted by applicable law:

• Iswarya Fertility Centre & Women's Hospital shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services
• We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components
• We are not liable for any decisions or actions taken based on the information provided on this website
• Our total liability, if any, shall not exceed the amount paid by you for the specific service in question
• We are not responsible for the acts or omissions of third-party service providers, including finance partners, laboratories, and logistics providers

9. Indemnification

You agree to indemnify, defend, and hold harmless Iswarya Fertility Centre & Women's Hospital, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the website or services, your violation of these Terms, or your violation of any rights of a third party.

10. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or the use of our website and services shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India. Before initiating any legal proceedings, the parties agree to attempt to resolve the dispute amicably through good-faith negotiations for a period of 30 days.

11. Third-Party Links & Services

Our website may contain links to third-party websites, services, or content that are not owned or controlled by us. We do not endorse, assume responsibility for, or guarantee the accuracy, relevance, or quality of any third-party content. Your use of any third-party websites or services is at your own risk and subject to the terms and privacy policies of those third parties.

12. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent.

13. Changes to These Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. Any changes will be effective immediately upon posting the updated Terms on this page with a revised "Last updated" date. Your continued use of the website and services after any changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

14. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us: